Fiat Deposit FAQ

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Q1: How many fiat currencies and cryptocurrencies are supported? UnicornX's fiat service utilizes MultiExchange's solution, supporting over 140 fiat currencies including popular options like EUR, USD, INR, GBP, CHF, CAD, AUD, TWD, JPY, AED, SEK, TRY, and more. Additionally, users can trade over 50 different mainstream cryptocurrencies such as BTC, ETH, USDT, USDC, SOL, and others.

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Q2: What are the current order limits per transaction? We currently support order amounts ranging from approximately 20 USDT to 10,000 USDT. These limits will be adjusted accordingly as our business expands.

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Q3: What should I do if payment was deducted but I didn't receive the cryptocurrency? After completing your purchase, please confirm that the transaction has been successfully completed. If you haven't received your purchased cryptocurrency, please immediately contact MultiExchange's customer service team at [e-mail] for assistance. They will arrange a full refund based on the specific circumstances.

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Q4: I received less cryptocurrency than expected. Besides transaction fees, are there other factors that affect the transaction? Yes, when purchasing cryptocurrency with fiat currency, besides fixed transaction fees, the final amount you receive may also be affected by the following factors: • Exchange rate fluctuations: The cryptocurrency-to-fiat exchange rate at the time of transaction execution • Transaction fees: Fixed fees associated with the transaction • Payment method fees: Different payment methods may incur varying fees • Market volatility: Price changes during transaction processing These factors collectively determine the final amount of cryptocurrency you receive.

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Q5: What should I do after a failed purchase? Where can I find information about failed transactions? Purchase failures may occur for several reasons: 3DS Verification Failure • MultiExchange initiates 3DS verification for every transaction • Please ensure the bank card used is registered under your name • If verification continues to fail, please contact your bank for assistance Issuer Rejection • Orders may be rejected due to issuing bank restrictions • If you encounter order failures, please contact your issuing bank or retry the transaction • We recommend confirming with your bank first whether there are any cryptocurrency purchase restrictions Risk Control Measures • Orders may fail due to platform risk control protocols or non-compliance with platform standards • For detailed information, please contact customer service: [e-mail]